Our Terms and Conditions of Business

We offer the choice of every 4 or 8 weekly visits for regular cleans. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

We still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

We are Somerset's most reliable, but we also appreciate the customer being reliable. Customers have the option to skip if essential, however with continuous skips we will withdraw our service. We also reserve the right to withdraw if access on the day has not been made available by the customer on a constant basis.

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by phone or by email. However, we do not cancel until any owing has been settled.

If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return straight away to re clean your windows for free.
We also operate a money back guarantee.

📌 Going forward, anyone with an outstanding payment of more than 7 days (after reminders) who is not signed up to Direct Debit will be removed from our round.

🧼 Why now?

Our business is growing rapidly, and as we expand, we don’t wish to turn away new potential customers who genuinely value what we do. To continue offering a professional and reliable service, we need to prioritise those who value Somerset’s highest rated service. 

At Westcountry Window Cleaning, we pride ourselves on being reliable, consistent, and professional—and we’re grateful for the many loyal customers who make our work enjoyable and sustainable.

However, in order to keep delivering a high-quality, dependable service, we also need reliable customers.

Direct Debit is quick, secure, and ensures payments are always made on time, helping us maintain our schedule and service for everyone.

We appreciate your understanding and continued support. Let’s keep things running smoothly for everyone! 💧

– The Westcountry Window Cleaning Team 💙

WestCountryWindowCleaningLtd.com

Customers joining our rounds are asked to pay via our non recurring direct debit system which can be set up on our payments page. Payments are then automatically collected after each clean.