Our Terms and Conditions of Business

We offer the choice of every 4 or 8 weekly visits for regular cleans. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

We still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

We are proven reliable, but we also appreciate the customer being reliable. Customers have the option to skip if essential, however with continuous skips we will withdraw our service. We also reserve the right to withdraw if access on the day has not been made available by the customer on a constant basis. 

We are a subscription, not a contract based business. If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by phone or by email. However, we do not cancel until any owing has been settled.

If for any reason you are not satisfied with our work, contact us within 24 hours of the clean. We will then return straight away to re clean your windows for free. We also operate a money back guarantee.

📌 Our payment terms are 3 days, we are a cashless business. 

Going forward, anyone with an outstanding payment of more than 7 days (after reminders) that is not signed up to Direct Debit will be removed from our round. 

🧼 Why now?

Our business is growing rapidly, and as we expand, we don’t wish to turn away new potential customers who genuinely value what we do. To continue offering a professional and reliable service, we need to prioritise those who value Somerset’s highest rated service. 

At Westcountry Window Cleaning, we pride ourselves on being reliable, consistent, and professional—and we’re grateful for the many loyal customers who make our work enjoyable and sustainable.

However, in order to keep delivering a high-quality, dependable service, we also need reliable customers.

Direct Debit is quick, secure, and ensures payments are always made on time, helping us maintain our schedule and service for everyone.

Customers joining our rounds are asked to pay via our non recurring direct debit system which can be set up on our payments page. Payments are then automatically collected after each clean. Our providers are Stripe, GoCardless or bank transfer.

If there’s dog or cat mess in the garden that we can’t reasonably avoid with our hoses, we’ll skip the back on that visit. This is simply because it slows the job down and isn’t hygienic for our equipment which has to go through other homes.

We’ll give a couple of chances for it to be sorted, but if it keeps happening, we will cancel the service altogether.

We reserve the right to withdraw services where terms are not met or standards cannot be maintained.